Website Maintenance
Let us manage your planet!
Your website is the online face of your business—don’t let it fall into the shadows! Our comprehensive website update and maintenance services are designed to keep your site shining brightly and running smoothly. Whether you need a quick update, a major fix, or ongoing support, we’re here to help.
From simple content updates to advanced functionality upgrades, we offer a range of services tailored to your needs. Whether it’s adding or editing content to keep your site relevant, uploading new blog posts or articles, or updating images, videos, and graphics, we’ve got you covered. Need something more technical? We can fix broken links, address errors or bugs, enhance website security and backups, and monitor and optimize performance. Additionally, we handle regular plugin, theme, and software updates to ensure your site stays current. For those looking to expand their site’s capabilities, we’re here to help with custom feature additions, emergency repairs, and even SEO enhancements to boost your visibility. No matter your needs, we’ll make sure your site keeps sparkling like a constellation in the digital galaxy.
What’s included in our monthly maintenance packages:
A monthly website maintenance package typically includes a combination of technical support, content updates, performance monitoring, and security measures to keep the site running smoothly. Monthly maintenance packages are typically priced based on the level of service, complexity of the website, and the number of hours required for maintenance.
Our packages are designed to save you both time and money while ensuring your website remains stellar. With our help, you’ll always stay ahead of the competition—no need to wish upon a star for a better website!
Standard Maintenance Package:
Starting at $150/month
- Security and software updates, Website backup, 404/Redirect monitoring, Content updates (1-5 hours depending on price), Technical support and troubleshooting, Performance monitoring, Analytics and Reporting, and more
Premium Maintenance Package
Starting at $500/month: (for e-commerce sites, membership sites, high-traffic sites, or those with frequent custom feature updates)
- Security and Software updates, Website backup, 404/Redirect monitoring, Content updates (5+ hours depending on price), Technical support and troubleshooting, Performance monitoring, Analytics and reporting, Content creation (blog writing), Search engine optimization and monthly site audit and consultation
Frequently Asked Questions about Website Maintenance
What is website maintenance and why is it important?
Website maintenance is the ongoing process of keeping your website secure, updated, and performing well. It involves essential tasks such as software updates, backups, security monitoring, performance improvements, and regular edits. Maintaining your site ensures it continues to function properly, loads quickly, stays protected from threats, and supports your business without interruption.
What does your website maintenance service include?
Starlight Marketing’s website maintenance service includes comprehensive support to keep your site healthy and secure. Each plan includes security monitoring, malware protection, software and platform updates, automatic backups, an initial audit, monthly reporting, basic accessibility support, and basic privacy and compliance tools such as general privacy policies, cookie banners, and GDPR-friendly features. Every plan also includes one hour of monthly edits, with additional time available in higher-tier plans, and all essential services typically found in a standard maintenance package.
How much does website maintenance cost?
Our website maintenance plans begin at $150 per month. The final cost depends on your website’s needs and features, and how frequently updates or changes are required. More advanced plans include additional edit time and expanded support features. We can help you choose a plan based on the complexity of your website and the level of ongoing maintenance you need.
Do you work with my website platform?
Yes. Starlight Marketing provides maintenance services for all major platforms, including WordPress, Shopify, Squarespace, Wix, Squareup, and most custom or modern CMS systems. If your website operates on a contemporary platform, we can manage and maintain it effectively.
How many edits or updates are included each month?
Every plan includes one hour of edits each month, which covers content updates, small improvements, or general site adjustments. Higher-tier plans include more edit time, and additional edits can always be requested if your needs exceed the monthly allowance.
How quickly do you complete edits and updates?
We aim to complete all edits and updates as soon as possible to keep your website running smoothly. You can submit requests by phone, email, or text, and we respond promptly to ensure your changes are completed efficiently.
Do you handle all plugin, theme, and platform updates?
Yes. We manage all technical updates for your website, including plugins, themes, platform upgrades, and third-party integrations. We ensure every update is installed properly and functions as expected to keep your site safe and up to date.
How do you protect my website from hacking and malware?
We take a proactive approach to website security through continuous monitoring, malware protection, security hardening, and regular updates. Automatic backups are always in place so your site can be restored quickly if needed. If any security issues arise, we address them promptly to keep your site protected.
Do you provide automatic backups?
Yes. Automatic backups are included with every plan to ensure your website data can be restored in the event of an issue. This adds an extra layer of security and reliability for your business.
What happens if my website goes down or breaks?
If your website goes down, experiences errors, or breaks due to updates or external factors, we take care of identifying and resolving the issue quickly. Our team monitors for problems and steps in to fix them so your site can return to working condition without unnecessary downtime.
Will you improve my site’s speed and performance?
Yes. Each maintenance plan includes performance optimization designed to help your website load faster and run more efficiently. This may involve image improvements, caching adjustments, script management, and other techniques that contribute to a smoother user experience.
Does your maintenance service include SEO?
Basic SEO setup is included in every plan. This covers the foundational elements needed for search visibility and site health. More advanced or ongoing SEO optimization is available as an additional service for businesses that require deeper, long-term SEO support.
Do you monitor uptime and website errors?
Yes. We continuously monitor your website for uptime, broken links, 404 errors, and other technical issues. If any problems occur, we take action to correct them so your site stays accessible and performs as expected.
Can you take over maintenance from another developer or agency?
We can seamlessly take over maintenance from another developer or agency. We begin with an initial audit to understand your website’s structure and identify any issues. Nothing will break during this transition, and we ensure that your site is fully stable before beginning ongoing maintenance.
How do I get started with your website maintenance service?
Getting started is simple. You can reach out to discuss your website and maintenance needs, and we will recommend the plan that fits best. Once you sign the agreement, we begin maintenance immediately and handle all the technical details so you can focus on your business.
Do I still own my website and have full access?
Yes, absolutely. You retain full ownership and access to your website, hosting, and domain at all times during your maintenance agreement. Nothing about our service limits your website rights or accessibility.
Do you help with website accessibility and compliance tools?
We offer basic accessibility support and can implement general tools that help align your site with common accessibility and privacy considerations. This includes basic privacy policy assistance, cookie banners, and GDPR-friendly features that support compliance in a general, platform-appropriate manner.
Are the website maintenance plans month-to-month?
Website maintenance plans with Starlight Marketing typically operate under a 12-month agreement. This structure provides consistent coverage and ensures your website receives the long-term support needed to stay secure, updated, and functioning at its best.
Need an extra hand?
Contact us today to schedule your website update or learn more about our monthly maintenance packages. Let’s keep your website glowing like the star it was meant to be!